Do you offer international shipping?
We do for the pillows! Just make sure you choose one of the pillow pledges that says “International Shipping” in the title :) If you’re interested in the beds, we’re not ready to ship outside of the US yet, but you can fill out this form if you want to be notified when we’re ready to ship to to your neck of the woods :) https://goo.gl/forms/KORm2Zv0PRALQFEd2 Last updated: Mon, Oct 17 2016 5:56 pm EDT
What are the dimensions and weight?
The pillow is 24” long, 16” wide, and about 3” tall without the booster. The optional air booster adds up to two extra inches of height. The pillow weighs 10 pounds thanks to the quality materials it’s made from (not recommended for pillow fights). Last updated: Thu, Sep 22 2016 10:01 am EDT
What’s your warranty?
The Purple® Pillow will have a 1-year warranty. Last updated: Thu, Sep 22 2016 10:01 am EDT
Is this really going to be delivered by Christmas?
We can guarantee the first 1000 pillows pledged for will be delivered by Christmas. We will do our best to deliver the rest of the pillows by then, but we cannot make any guarantees. Last updated: Thu, Sep 22 2016 10:01 am EDT
Can I come to Alpine, Utah and pick it up myself?
No, the way we need to organize shipping with Kickstarter makes it too difficult to arrange in-person pick-ups. Last updated: Thu, Sep 22 2016 10:01 am EDT
Are you going to make any other kinds of pillows?
We have no plans currently to make any different kinds of pillows, but we will be coming out with lots of other comfort products in the near future! Last updated: Thu, Sep 22 2016 10:01 am EDT
Is this made in the USA?
The Purple® core will always be made in the U.S. and the product is assembled and shipped from the U.S. Last updated: Thu, Sep 22 2016 10:01 am EDT
How are you going to spend the money?
We have several areas that will benefit from this funding. First, new and more advanced molds and machinery to manufacture the Hyper-Elastic Polymer™. Packaging costs will also be supplemented with this funding. And, as our company and product offerings grow, so does our Purple team. We hope to continue creating jobs for people in our community. Last updated: Thu, Sep 22 2016 10:01 am EDT
Will I be able to return my pledge rewards if I don’t like them?
We will not be accepting returns for any of the pledge rewards (this means you’ll waive the 100-night trial of the Purple® mattress). Last updated: Thu, Sep 22 2016 10:01 am EDT
If I get a Purple® Bed, will it void my 100-night trial?
Yes, it will. Unfortunately, we cannot accept returns through Kickstarter so if you get your mattress through Kickstarter you give up the 100-night trial. Last updated: Thu, Sep 22 2016 5:30 pm EDT
Will you offer other sizes of the pillow? ie) King or Queen sizes?
No, the pillow only comes in one size as of right now. Last updated: Thu, Sep 22 2016 5:30 pm EDT
Does the “optional” booster need to be purchased separately?
Nope! The booster comes with the pillow, but you can choose to use it or not. The cover is fitted to work either way. Last updated: Thu, Sep 22 2016 5:30 pm EDT
Can you wash the cover?
Yes, the cover will come with washing instructions. The main part of the pillow (the Hyper-Elastic Polymer™ is 100% waterproof and can be cleaned with warm water and mild soap (like dish soap). Last updated: Thu, Sep 22 2016 6:53 pm EDT
Does the cover replace the need for a pillow case?
The cover is not a replacement for a pillow case. Although, the cover IS washable, so you could choose not to use a pillow case, if that’s your jam. Last updated: Thu, Sep 22 2016 5:30 pm EDT
What kind of pillow case would you suggest for this pillow?
When it comes to a pillow case, we just recommend something breathable, so you don’t get hot; and stretchy, so you can enjoy the full benefits of your Purple® Pillow. Keep an eye on Purple, we should have more bedding products available soon! ;) Last updated: Thu, Sep 22 2016 5:47 pm EDT
How is the Purple® Pillow for hot sleepers?
Purple® sleeps temperature neutral and won’t overheat during the night. We’ve thermo-tested the Purple® Pillow against other common pillows for post-sleep temperatures and it reads much cooler Last updated: Fri, Sep 23 2016 10:58 am EDT
Is there anywhere I can try the Purple® Pillow during the campaign?
But you can come to our showroom in Alpine and test out the prototype we have! And you get the extra perk of trying the legendary Purple® Bed too! Our showroom is on the east side of the big red-brick building at the address below: 123 East 200 North Alpine, UT 84004 Last updated: Fri, Sep 23 2016 3:18 pm EDT
If I get a mattress, do I have to wait until February for it to ship?
No! Mattresses bought through Kickstarter are guaranteed to ship before Thanksgiving! So you can start sleeping more comfortably before the holidays! Pillows, however, will ship separately and their estimated delivery date is February. Last updated: Fri, Sep 23 2016 1:27 pm EDT
Are there stretch goals?
Absolutely! If we hit… $1M - we’ll throw a couple free squishies in with each shippable pledge! $2M - we’ll rush order and add a pillowcase with each pillow (made with our new bamboo blend super-stretchy-fantastically-amazing sheet material) $3M - we’ll design and develop a Purple® Wrist bed that all the shippable pledges will receive prototypes of! Last updated: Mon, Oct 17 2016 5:56 pm EDT
Do the pillows come in other sizes (i.e. King or Body Pillow)
Right now we only offer the one size. Never say never to more in the future, but if that happens, it’ll be quite some time! Keep in mind, Purple technology is HEAVY (the weight of quality is tremendous :P )! The bigger the pillow, the heavier it’s going to be. Last updated: Mon, Sep 26 2016 1:33 pm EDT
How do I clean the Purple® Pillow?
We don’t have the official care instructions for the Pillow yet, especially when it comes to the cover. But the Hyper-Elastic Polymer® that the pillow is made of can easily be washed by hand in warm water with mild soap (we usually use Dawn dish soap or the like). The cover will also be quite easy to clean. Last updated: Mon, Sep 26 2016 3:47 pm EDT
Is the Adjustable Air Booster Included with the Pillow?
Yes! Every Purple® Pillow comes with the air booster that you can use and inflate to your perfect comfort level. Last updated: Mon, Sep 26 2016 9:28 pm EDT
Is there any Latex in your products?
Purple doesn’t use any latex, synthetic or natural, in our products :) We use our own Hyper-Elastic Polymer™ which is made entirely of FDA Approved food- or food-contact-grade ingredients. It’s non-toxic and hypoallergenic. Last updated: Fri, Oct 7 2016 2:36 pm EDT
Current Estimated Shipping Date: February 2016
US-bound pillows are expected to ship by Feb 2017 International pillows by March 2017 Mattresses are guaranteed to ship by Thanksgiving 2016.
Last Updated At: 10/31/16What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.